ONLINE USER FAQS

What can I use LBF On-Demand for?

As a visitor you can meet the ‘who’s who’ of the publishing industry, view exhibitors and their titles and products, plus enjoy our renowned content programme online and on-demand.
 

Why do I want to log in to my account?

You need to log in to your account as a Visitor or Exhibitor Team Member to use My Schedule, Messages, Meetings and View Sessions functions.
 

How do I reset my password?

If you need to reset your password, go to the login page and click ‘Reset Password'. A link will be sent to you so you can set up a new one.
 

How do I access the LBF On-Demand platform?

To access LBF On-Demand, you simply need to register here. Once registered, you can access the platform at any time on a desktop, tablet mobile device from the 5 April.

How to Log In:

How to Check Your Calendar:

How to Check Notifications:

   


Can I arrange meetings with exhibitors?

If you find exhibitors or products you are interested in, you can send messages to connect and request meetings on site (5-7 April).  You can also send online meeting requests for 11-29 April by clicking on the calendar icon on the profile cards. Please note the meetings diary is open for online meetings (11-29 April) only.

How to Book Meetings:

How to Use Online Meetings:

 
   


How can I contact exhibitors?

Click on Message icon on the profile cards to start a conversation. You can also access the messaging function directly from your profile dashboard.

As you are messaging within the platform, no contact details will be shared – they will only be able to see the information shown on your profile. 

How to Send a Message:

How to Add to Favourites:

Search Exhibitors and Products:

  


Why am I getting limited access, e.g. I can't watch the sessions or receive recommendations?

If you are an exhibitor logging in for the first time to LBF On-Demand with your company login instructions, make sure to add team members starting with yourself. This is an important first step to enjoying the full benefits of the platform. Logging in as a team member will give you access to the following features, which are not available when you are using your company profile to access the platform.

- Receive exhibitor and product recommendations
- Receive matchmaking recommendations
- View sessions live and on-demand

 

How do I add myself and my colleagues as team members?

If you are an exhibitor, you can add up to the number agreed within your package, including yourself. Team members will feature on your company profile page, and visitors can contact them directly through a chat window or by sending meeting requests.

You can add team members if you are on your company profile. To add new team members:

- Go to your company profile
- Click on Edit Profile>Team Members tab.
- Click on Add Team Member, and you will be asked for an email address.
- In the Edit Team Member Details window, add a photo, name and job title
- Click on Role to choose between Company Member and Admin. You can have more than one person designated as Admin.

Make sure to set yourself up as an Admin – As an admin, you will have access to your profile and the company profile, allowing you to edit company details. You can switch between profiles by clicking on My Profile in the top right corner of the profile page. 

 

How do I know if visitors have contacted me?

When you log in to your account, you’ll see a ‘messages’ option in your dashboard. This is where you can view who has messaged you and respond. You will also receive notification emails if someone has requested a meeting or messaged you for the first time.

Use your Dashboard - Visitors and exhibitors who viewed or added you to their Favourites will appear in the Interactions section on your dashboard. You can click on individuals on the list and make further connections by sending messages and requesting meetings.

Log in to your account regularly to check for new messages from established contacts – A message notification will be sent only when someone new has contacted you. So, log in regularly and look out for the message alerts at the top right corner of your dashboard.

 

Are the sessions available on-demand?

Theatre sessions will be available to view on-demand until the 29 April.

 

Why can't I add conference sessions to my schedule, or watch videos?

You need to purchase tickets to access conference sessions. Click here to upgrade.

Once you have upgraded your ticket with additional conference(s), you will see relevant conference sessions added to your Sessions list, and you can add them to your own event schedule by clicking on the star icon. You will be able to watch video recordings from 11 April on demand too.

 

Checking your internet connection for meetings and viewing sessions?

You can find out how to check your connection settings here.
Sessions are streamed live and on-demand on Vimeo. Please check that your connection setting is suitable for viewing the videos. Check your connection to Vimeo here.

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